At Petzlifeworld , we strive to ensure that you are fully satisfied with your purchase. Our refund and replacement policy is designed to be fair, transparent, and customer-centric. Please read the following carefully to understand our guidelines:
If you receive a product that is damaged, defective, or not as described, please contact our customer support team within 4 working days of receiving your order. We will initiate a refund or replacement, depending on your preference. To process your request, we may require photos and unboxing video or other evidence of the issue.
Defective Products: If you receive a defective product, we will replace it with the same or a similar item, depending on availability. Please report the issue to our customer support team within 2 working days of receiving your order.
Refund and Replacement Process:
To request a refund or replacement, please contact our customer support team via Whatsapp Chats.
Provide your order number, a detailed description of the issue, and any supporting evidence such as photos and unboxing videos.
Our customer support team will review your request and provide you with instructions on how to proceed.
Refunds will be processed to the original payment method used during the purchase.(The refund amount will be credited to your payment source within 2-3 working days).
Certain items, such as fish foods or liquid products , may not be eligible for returns or refunds unless they are damaged or defective.
If you have any questions or need assistance with our refund and replacement policy, please reach out to our customer support team via Whatsapp Chats.