Collection: Refund Policy
At Petzlifeworld , we strive to ensure that you are fully satisfied with your purchase. Our refund and replacement policy is designed to be fair, transparent, and customer-centric. Please read the following carefully to understand our guidelines:
Refunds:
If you receive a product that is damaged, defective, or not as described, please contact our customer support team within 4 working days of receiving your order. We will initiate a refund or replacement, depending on your preference. To process your request, we may require photos and unboxing video or other evidence of the issue.
Replacements:
-
Defective Products: If you receive a defective product, we will replace it with the same or a similar item, depending on availability. Please report the issue to our customer support team within 2 working days of receiving your order.
Refund and Replacement Process:
-
To request a refund or replacement, please contact our customer support team via Whatsapp Chats.
-
Provide your order number, a detailed description of the issue, and any supporting evidence such as photos and unboxing videos.
-
Our customer support team will review your request and provide you with instructions on how to proceed.
-
Refunds will be processed to the original payment method used during the purchase.(The refund amount will be credited to your payment source within 2-3 working days).
Exceptions:
-
Certain items, such as fish foods or liquid products , may not be eligible for returns or refunds unless they are damaged or defective.
Contact Us:
If you have any questions or need assistance with our refund and replacement policy, please reach out to our customer support team via Whatsapp Chats.
