Refund and Replacement Policy
Our Commitment to Customer Satisfaction
At Petzlifeworld, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help.
Refund Policy
- Conditions: We accept refund requests for items that are damaged, defective, or significantly different from what was described on our website.
- Timeframe: You must notify us of any issues within 3 days of receiving your order.
- Process: To initiate a refund, please contact our customer support team with your order details and a description of the issue. We may require photo evidence and Unboxing Video evidence to process your request.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 3 business days for the refund to be processed.
Replacement Policy
- Conditions: We offer replacements for items that are damaged or defective upon arrival.
- Timeframe: Notify us of any issues within 3 days of receiving your order.
- Process: Contact our customer support team with your order details and photos of the damaged or defective item. We'll arrange for a replacement to be sent to you promptly.
- Return Requirements: In some cases, we may request that you return the damaged item. We will provide instructions and cover any associated shipping costs.
Customer Responsibilities
- Provide accurate information when contacting our customer support team.
- Follow our instructions for returning items, if required.
Contact Us
If you have any questions about our refund and replacement policy, please contact us at Whatsapp 8122138233 . Our customer support team is available Within 24 Hours to assist you.